Plain prices. Careful work.

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Common jobs

Parts are extra, at our cost plus a small handling charge. Ask and we will show you the receipt.

By the hour

Bench work on devices we hold

$65 per hour

Remote help

$60 per hour

At your home or office

$65 per hour, with a one-hour minimum

• How time is billed: hourly work is rounded to the nearest half hour. Under 15 minutes past the half hour rounds down; 15 minutes or more rounds up. For example, 1 hour 10 minutes is billed as 1 hour, and 1 hour 20 minutes as 1.5 hours.
• We have no shop counter. We meet at a safe public location, come to your home or office, or help you remotely.
• Travel is free within 10 miles of Ozark, anywhere we serve. Beyond that, $0.76 per mile one way.
• Rush or same-day work adds 25% of labor. Evenings and Saturdays are the same rate as weekdays. We are closed Sundays.

Monthly care for small offices

One steady number each month, and the owner answers the phone.

• Essentials

  Per user, per month

  $60

  Minimum per month

  $180

  Best for

  1-5 staff

• Standard

  Per user, per month

  $90

  Minimum per month

  $270

  Best for

  5-15 staff

• Plus

  Per user, per month

  $125

  Minimum per month

  $375

  Best for

  Offices with sensitive records

Every plan includes monitoring, updates, antivirus, backup checks and remote help during business hours, with a response within 1 hour. Every plan includes Microsoft 365 help-desk support (Word, Excel, PowerPoint, Outlook basics, saving and finding files), from a technician certified in Microsoft Word, Excel and PowerPoint. Standard and Plus add a quarterly review and on-site visits (one or two each quarter). Plus also adds staff security training and email filtering.

Work outside what your plan covers, evenings and Saturdays included, is billed at our standard hourly rate on every plan. Plus adds priority scheduling.

Servers, projects and new equipment are quoted separately. We set up and document technical safeguards that support your compliance; we do not guarantee compliance.

Month-to-month after the first 90 days. Free 15-minute setup review.

Discounts

10% off labor for military, veterans, Guard and their families; seniors (65+); churches and nonprofits; first responders; and teachers. One discount per invoice (the best one for you). Discounts apply to labor, not to parts or monthly plans.

Our promise

• 90-day labor warranty on repairs. Parts are covered for 30 days, or by the manufacturer's warranty if it is longer. What the warranty covers.
• No surprises: we call you before any work beyond what we quoted.
• Payment is due when the work is finished and before your equipment is released. Pay by cash, card or check. Businesses on monthly plans are invoiced monthly, due in 15 days.
• Finished devices we hold are kept free for 14 days after we tell you they are ready for return, then $5 per day. We return them at a public meetup, at your home or office, or by arranged delivery. Full terms (section 5).